organisation & ways of working
the best plan is worthless if no one owns it
technology and strategy don't solve it on their own. the people working with it every day do. we make sure what we start can be carried by the organisation you already have, and run on without us.
ownership and organising
who owns what
when we're done
everything we start has to run without us. so we place ownership inside the organisation from the beginning, not when the engagement ends. and we say so plainly if a capability is missing today.
this includes:
organising commercial teams / roles and responsibilities / assessing capability gaps
ways of
working
new ways of working that survive the everyday
kpis and
steering
the numbers that actually matter
agencies and
vendors
get more from the ones you already pay
technology doesn't solve it on its own, it takes new ways of working. and they have to be carried by the people you already have. if we choose four audiences, writing an email can't take four times as long, so we force ourselves to automate instead.
most organisations measure too much and steer by too little. we define the kpis that actually matter to the business, and build a hierarchy where it's clear who owns which number.
most organisations already have an agency or a vendor or three. the problem is rarely the quality of their work, it's that no one sets the direction. we manage them on your behalf, or we equip you to do it yourself.
this includes:
processes and ways of working / automating repeated work / documentation and handover
this includes:
kpi structure and goal hierarchy / measurement and optimisation / reporting and follow up
this includes:
agency and vendor management / briefing and requirements / independent assessment of deliverables
what we are often asked
who owns what you set in motion once the engagement ends?
the organisation. everything we set in motion has to run without us. that is why we place ownership in the organisation from the start, not when the engagement ends, and we say so honestly if a capability is missing that you do not have today.
which kpis should we manage by?
the few that actually matter to the business. most measure too much and manage by too little. we define the kpis and build a goal hierarchy where it is clear who owns which number.
should we change agency?
rarely. most already have an agency or a supplier or three, and the problem is rarely the quality of their work. it is that nobody sets the direction for it. we manage them on your behalf, or we equip you to do it yourself.
can our organisation carry new ways of working?
that is the requirement. technology does not solve the task by itself, it takes new ways of working, and they have to be carried by the people you already have. if we choose four target groups, it must not take four times as long to make an email, so we automate instead.
are we the right match?
let's have an informal conversation about your organisation and what it can carry.